An exciting opportunity exists to join our established IT Services Company with a focus on innovation, staff professional development and training in Perth, Western Australia. We currently have a part-time vacancy for a highly motivated individual to undertake our Traineeship Program and an opportunity to join our full time support team. If you’ve just completed year 12 or are considering a career change, this position is an ideal way to get experience in an exciting career. To be successful in this role you need to provide excellent customer service and demonstrate an interest in IT.
Qualifications & experience
Hands on experience. Experience with Microsoft Office products. Self-motivated with the ability to multitask. Ability to work well within a team environment. Proactive problem solving and persistence and a will-do attitude!
Sound documentation skills
A willingness to learn and proactive attitude
Highly developed computer literacy, time management and organisational skills
Strong written and verbal communication and interpersonal skills;
Outstanding professionalism, including highly developed customer service skills. Ability to work as part of a team as well as autonomously as required. Alignment to the organisation’s values
A Drivers Licence and exclusive access to a reliable vehicle is required for this role.
Tasks & responsibilities
To ensure all customer enquiries and issues are resolved accurately and on time
Where issues cannot be resolved in the first instance, that they are addressed and resolved as quickly as possible
To ensure that the client is kept up to date and informed of progress of issues
To maintain relevant documentation
To ensure information is captured accurately and in detail in the ticketing system
Provision and prepare new hardware and systems for all clients or internal teams
Maintain work timesheets in a timely manner
All training expenses for you to complete your Certificate III in Information Technology will be covered. You will be provided with a leading brand Laptop and have opportunity to be mentored by industry experts. Career advancement opportunities are only limited by your imagination.
If you believe that you meet the above criteria and are interested in the role, then please forward the following to email@example.com:
Your current CV
A covering letter showing proven ability to meet the requirements